IT Technician

Classification: Support
Direct Reports: None
FLSA Exemption: Non-Exempt

Ministry / Department: Information Technology
Reports To: Director of Information Technology
Manages: N/A
Description Last Reviewed: November 2025
Compensation: $18-24/hour

I. Summary of Position
This position is actively involved in assisting the IT Staff in maintaining the network infrastructure as well as providing support for employee computing resources at all campus locations.

II. Principal Accountabilities
1. Implement and deploy IT systems, hardware, and software across all campus locations, including conference room technology, point-of-service systems, workstations, and networked devices.
2. Execute infrastructure projects as assigned, including installation of network equipment, cable management, and endpoint configuration.
3. Troubleshoot and resolve infrastructure, network, and endpoint issues across all operating systems and platforms currently in use within the organization.
4. Provide technical support for employee workstations and ministry-owned/controlled devices as needed.
5. Maintain accurate inventory and manage procurement and distribution of computer components, laptops, and peripherals.
6. Create and deliver training and documentation for existing systems and when rolling out new technologies or enhancing use of current tools.
7. Promote an environment that supports and reflects the mission of The Chapel in ensuring every man, woman and child within our circle of accountability have repeated opportunities to hear and see the gospel of Jesus Christ.
8. Promote an environment that supports and reflects the staff culture of The Chapel: seek God as priority; think others first; choose trust; stay healthy; grow together.
9. Maintain internal control standards for compliance, operational risk, regulatory standards, policies and practices; report issues and operational loss events to senior leadership and/or governance board, where appropriate. Abide by human resources and other Chapel policies in support of an ethical, respectful and God-honoring work environment.
10. Complete other responsibilities as assigned.

III. Knowledge, Skills & Abilities
This position requires an individual with:
1. Demonstrated hands-on IT experience with deployment, configuration, and troubleshooting of workstations, networked devices, and IT infrastructure. Personally-driven IT experience or documented work experience that shows core competencies needed for independent project execution.
2. Minimum of an associate's degree in computer science, information technology, business management, or equivalent work experience, or majority of coursework completed while actively obtaining degree.
3. Strong troubleshooting and problem-solving skills with ability to work independently when documentation is incomplete or issues are ambiguous.
4. Ability to manage multiple projects simultaneously, meet deadlines, and adapt as technology needs evolve. A desire to learn quickly and take ownership of implementations from start to finish.
5. Comfortable working across multiple campus locations with varying technology setups and requirements.
6. Proven faithfulness to Christ in use of time, talent and treasures; meets all biblical requirements of a leader and influencer within the church body.
7. Strong interpersonal and written communication skills. Well-developed verbal communication skills. Ability to influence and lead in team environments as well as address and resolve conflict where appropriate.

IV. Quantitative Dimensions
Budget Responsibility: N/A
# Direct Reports: 0
# Indirect Reports: 0
# Volunteers: 0

V. Position Requirements and Working Conditions

Physical Activities		Frequency (N = Never, O = Occasionally, C = Constantly)
Ascending or descending stairs and the like.		O
Remaining in a stationary position, often standing or sitting for prolonged periods.		C
Moving about to accomplish tasks.		O
Communicating with others to exchange information.		C
Repeating motions that may include the wrists, hands and/or fingers.		C
Travel to meet with various stakeholders.		O
Assess risk, detect risk factors for site safety purposes through being aware of surrounding environment, individuals, noises, observations, etc.		O

Environmental Conditions		Frequency (N = Never, O = Occasionally, C = Constantly)
Low temperatures.		O
High temperatures.		O
Outdoor elements such as precipitation and wind.		O
Noisy environments.		O
Hazardous conditions.		N
Poor ventilation.		N
Small and/or enclosed spaces.		O
No adverse environmental conditions expected.		C

Physical Demands		Frequency (N = Never, O = Occasionally, C = Constantly)
Sedentary work that primarily involves sitting/standing.		C
Light work that includes moving objects up to 20 pounds.		O
Medium work that includes moving objects up to 50 pounds.		O
Heavy work that includes moving objects up to 100 pounds or more.		N

 
EEO Statement:
The Chapel is an Equal Opportunity Employer and considers all candidates for employment regardless of race, color, national origin, sex, age, disability, citizenship, pregnancy, military status, marital status, or any other characteristics protected by law.

Accessibility Accommodation Statement: The Chapel complies with federal and state disability laws and makes reasonable accommodations for applicants. In an effort to be consistent with the Americans with Disabilities Act (ADA) and NY State Legislation, it is the policy of the Chapel to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources department at 716.250.5078, or at bwildrick@thechapel.com.